knot necklace

Frank Ideas offers free domestic shipping for all purchases over $150AU.

For orders under $150, there is a Shipping fee of $10 Australia wide.

I endeavour to ship orders within 4 business days of receiving payment (in the case of e-cheques, once they have cleared),

If you are concerned your order may not arrive in time for a special occasion, such as a holiday or birthday, please ask so I can let you know if it is possible or not. Although I cannot guarantee delivery by a particular date, I will do my best!

For orders under $200AU there is a $20AU flat rate shipping fee to International destinations

All orders shipped outside of Australia are sent via Australia Post International Airmail.

You will be sent a tracking number onde your item has been shipped. Depending on the product, some orders are shipped as letters/documents (printed matter) and others as parcels.

In accordance with Australia Post requirements, all parcels are shipped with a customs slip.

I want you to be excited with your purchase. If there is a problem, for some reason, please contact me because I'm sure we can work together to sort it out!

Returns are accepted, except for custom work, within 7 days of receipt. It is important that you contact me first if you need to return an item. Any item returned must be sent with tracking information.

 Please return items in the same condition as you received them. Once the item has been received in original condition a refund will be issued, minus shipping charges. You are responsible for return shipping charges.

For detailed instructions please refer to the Return and Refund Policy in the footer at the bottom of this page.

Have a question that's not answered here? Send me an email and I'll get back to you with the answer within 72 hours: rowan@frankideas.biz