Due to newly introduced US tariffs, Australia Post has temporarily suspended all parcel deliveries from Australia to the United States.

This means, unfortunately, I’m unable to sell or ship any jewellery to US customers at the moment.

I’ll be keeping a close eye on the situation and will reopen sales to the US as soon as shipping becomes possible again.

Thank you so much for your understanding and patience.

Not at the moment—due to new U.S. tariffs, Australia Post can’t ship parcels to the United States. We hope to resume soon and will share updates when we have them.

Australia Post isn't the only postal service that has made this extraordinary decision.

Norwegian, Swedish-Danish and Belgian postal groups also paused their parcel shipments to the US in August 2025.

Unfortunately at this time it is unclear, however we are watching the situation closely and will inform you once the issue is resolved.

Everything is designed by Rowan Shaw (owner, designer, maker and general dogs body at Frank Ideas) in my studio in Alexandria, Sydney, Australia.

Frank Ideas gladly accept Visa, MasterCard, American Express, Discover, AfterPay or regular account payments. 

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

I endeavour to ship orders within 4 business days (unless otherwise indicated) of receiving payment. 

If you are concerned your order may not arrive in time for a special occasion, such as a holiday or birthday, please ask so I can let you know if it is possible or not.

Although I cannot guarantee delivery by a particular date, I will do my best!

All orders shipped outside of Australia are sent via Australia Post International Airmail. You will be sent a tracking number once your item has been shipped. 

In accordance with Australia Post requirements, all parcels are shipped with a customs slip.Export Restrictions / CustomsAll taxes and duties including customs and import taxes are the customer's responsibilities and may be a government requirement of import.

Frank Ideas has no control over these and will not refund customers for any charges.Domestic orders are shipped by regular post, but if you need your order in a hurry, I can ship Express.Refunds and ReturnsI want you to be excited with your purchase. If there is a problem, for some reason, please contact me because I'm sure we can work together to sort it out!Returns are accepted, except for custom work, within 20 days of receipt. It is important that you contact me first if you need to return an item. Any item returned must be sent with tracking information. Please return items in the same condition as you received them. Once the item has been received in original condition a refund will be issued, minus shipping charges. You are responsible for return shipping charges.More Questions?Have a question that's not answered here? Send me an email and I'll get back to you with the answer within 72 hours: rowan@frankideas.biz

Domestic orders are shipped by regular post, but if you need your order in a hurry, I can ship Express.

I want you to be excited with your purchase. If there is a problem, for some reason, please contact me because I'm sure we can work together to sort it out!

Returns are accepted, except for custom work, within 20 days of receipt. It is important that you contact me first if you need to return an item. Any item returned must be sent with tracking information.

Please return items in the same condition as you received them. Once the item has been received in original condition a refund will be issued, minus shipping charges. You are responsible for return shipping charges