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FAQs

Who designs the jewellery?

Everything is designed by Rowan Shaw (owner, designer, maker and general dogs body at Frank Ideas) in my studio in Alexandria, Sydney, Australia.

Payment
What forms of payment do you accept?
Frank Ideas gladly accept Visa, MasterCard, American Express, Discover, AfterPay or regular account payments. 



Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.


Shipping
Dispatch Times
I endeavour to ship orders within 4 business days of receiving payment. 

If you are concerned your order may not arrive in time for a special occasion, such as a holiday or birthday, please ask so I can let you know if it is possible or not. Although I cannot guarantee delivery by a particular date, I will do my best!

International Orders
All orders shipped outside of Australia are sent via Australia Post International Airmail. You will be sent a tracking number once your item has been shipped.  In accordance with Australia Post requirements, all parcels are shipped with a customs slip.

Export Restrictions / Customs
All taxes and duties including customs and import taxes are the customer's responsibilities and may be a government requirement of import. Frank Ideas has no control over these and will not refund customers for any charges.

Australian Orders
Domestic orders are shipped by regular post, but if you need your order in a hurry, I can ship Express.

Refunds and Returns
I want you to be excited with your purchase. If there is a problem, for some reason, please contact me because I'm sure we can work together to sort it out!

Returns are accepted, except for custom work, within 20 days of receipt. It is important that you contact me first if you need to return an item. Any item returned must be sent with tracking information.

 Please return items in the same condition as you received them. Once the item has been received in original condition a refund will be issued, minus shipping charges. You are responsible for return shipping charges.

More Questions?

Have a question that's not answered here? Send me an email and I'll get back to you with the answer within 72 hours: rowan@frankideas.biz

 

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