We want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products.

However, If you received a faulty item, you can return the products to us for a full refund. Any item returned must be sent with tracking information.

Please contact us  within 7 days from date of receipt of your order to obtain return authorization and instructions on how to return your item. We will not accept any returns if you haven't contacted us by email first.   

EXCEPTIONS

• Custom/personalized items are not eligible for return or refund. Please be sure to read the description carefully and ask any questions prior to purchase.
• Clearance items are not eligible for return or refund unless defective.

Once a return is authorized, if the product is defective, we will refund your payment. Otherwise, you will receive your payment less any shipping charges upon return of the item(s)and a 3% restocking fee.

Please return authorized orders in their original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Once a return authorisation has been received, please ship the item(s) by mail to: 

Frank Ideas
84 Henderson Rd
Alexandria, NSW 2015
Australia

When we receive your return, we will credit your original payment method within 5 business days of receipt of the returned item(s). We will also send you a copy of the refund memo via email.

CANCELLATION/REFUND POLICY

Because we begin processing orders immediately upon receipt, we are unable to accommodate requests for address changes or order changes/cancellations. Please ensure that all information entered is correct, at the time your order is placed.