We want you to be completely satisfied with your purchase. We're confident that you will be happy with the quality of our products but understand that occasionally returns are necessary.

Please contact us  within 7 days of receipt of your Frank Ideas order.

Explain your issue and we will do our best to sort things out. 

NB All change-of-mind returns incur a shipping cost at the responsibility of the customer. In the event of an exchange, an additional delivery charge will be required.

If, in an extremely rare case, you receive a faulty item, contact us immediately and you will be looked after ASAP.  You will be asked to provide photos and details of the problem you perceive with your jewellery.  

Store Credit

If a return is accepted, in most cases, you will be offered a store credit.
Your Store Credit can be used to complete purchases via our website, by suppling your unique code at checkout.

Valid for three years from date of issue.

Exchanges

If you change your mind, we are happy to offer an exchange provided the item is unworn and in original condition.

Please contact us to obtain return authorization and instructions on how to return your item. We will not accept any returns if you haven't contacted us by email first.   

Once a return authorisation has been received, please ship the item(s) by mail to: 

Frank Ideas
84 Henderson Rd
Alexandria, NSW 2015
Australia

Please return authorized orders in their original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Frank Ideas is not responsible for any items lost during return. For this reason it is recommended that any item returned be sent with tracking information. 

You will be require to pay shipping  for the replacement item.

Upon return of the item(s), if a refund is deemed necessary, you will receive your payment less a 3% restocking fee* and any shipping charges.

EXCEPTIONS

• Custom/personalized items are not eligible for return or refund. Please be sure to read the description carefully and ask any questions prior to purchase.
• Clearance items are not eligible for return or refund unless defective.
• We do not offer returns or refunds on Sales items.

Incorrect Address or Failure to collect.

If a parcel is returned to us due to:

1. an incorrect address being given at time of purchase   OR
2. your postal service has attempted delivery and you have failed to collect your parcel from the notified pick up point.

you will need to email: info@frankideas.biz requesting your order be re-sent.

Once your request has been received, you will be invoiced the cost of postage and your parcel will, once again, be posted. 

Cancellation/Refund Policy

Because we begin processing orders immediately upon receipt, we are unable to accommodate requests for address changes or order changes/cancellations. Please ensure that all information entered is correct, at the time your order is placed. 

*Restocking Fee 

There is a 3% restocking fee that will be applied to all returns and refunds. This helps us cover some of the expenses associated with processing the return.