Frank Ideas offers free domestic shipping for all Australian purchases over $175AU.

Frank Ideas offers free International shipping for orders over $225AU.

For orders under $175, there is a Shipping fee of $10 Australia wide.

You have the option to purchase express shipping on all domestic parcels for $15.

NB While I give priority to Express Shipping it DOES NOT guarantee your order is posted sooner, it DOES mean the actual time from being posted to reaching you will be faster.

I endeavour to ship orders within 4 business days of receiving payment.

If you are concerned your order may not arrive in time for a special occasion, such as a holiday or birthday, please ask so I can let you know if it is possible or not. Although I cannot guarantee delivery by a particular date, I will do my best!

You will be sent a tracking number once your item has been shipped.

Please note, if an incorrect shipping address is given and the package is returned, I will re-send the order after the address is corrected and new shipping charges are paid.

Failure to collect from Post Office

If Australia Post has attempted delivery and you have failed to collect your parcel from the notified pick up point, your parcel may be returned (at our expense) to Frank Ideas. In this case refunds will only be offered once the returned parcel has been received (NB this can take a number of weeks) and you have requested a refund. Refunds will be issued minus all postage costs plus a 3% restocking fee.

We will re-send the order on your request. NB: Additional postage charges will apply. 

For orders under $225AUD there is a $20 AUD flat rate shipping fee to New Zealand and $35 to all other International destinations.

All orders shipped outside of Australia are sent via Australia Post International Express Airmail.

In accordance with Australia Post requirements, all parcels are shipped with a customs slip.

You will be sent a tracking number once your item has been shipped.

Mistaken Address

Please note, if an incorrect shipping address is given to us and the package is returned, we will re-send the order after the address is corrected and new shipping charges are paid.

Failure to collect from Post Office

If your postal service has attempted delivery and you have failed to collect your parcel from the notified pick up point, your parcel may be returned to Frank Ideas. In this case refunds will only be offered once we have received the returned item (NB this can take several months) and you have requested a refund. Refunds will be issued minus all postage costs plus a 3% restocking fee.

We will re-send the order on your request. NB: The full cost of shipping + a 3% handling fee, will apply.