knot necklace

Frank Ideas offers free domestic shipping for all Australian purchases over $150AU.

Frank Ideas offers free International shipping for orders over $200AU.

For orders under $150, there is a Shipping fee of $10 Australia wide.

You have the option to purchase express shipping on all domestic parcels for $15.

NB While I give priority to Express Shipping it DOES NOT guarantee your order is posted sooner, it DOES mean the actual time from being posted to reaching you will be faster.

I endeavour to ship orders within 4 business days of receiving payment.

If you are concerned your order may not arrive in time for a special occasion, such as a holiday or birthday, please ask so I can let you know if it is possible or not. Although I cannot guarantee delivery by a particular date, I will do my best!

You will be sent a tracking number once your item has been shipped.

Mistaken Address

Please note, if an incorrect shipping address is given and the package is returned, I will re-send the order after the address is corrected and new shipping charges are paid.

Failure to collect from Post Office

If Australia Post has attempted delivery and you have failed to collect your parcel from the notified pick up point, your parcel will be returned (at our expense) to Frank Ideas. In this case refunds will only be offered once the returned parcel has been received (NB this can take a number of weeks). Refunds will be issued minus all postage costs plus a 3% restocking fee.

We will re-send the order on your request. NB: Additional postage charges will apply. 

For orders under $200AUD there is a $20AUD flat rate shipping fee to International destinations.

All orders shipped outside of Australia are sent via Australia Post International Express Airmail.

In accordance with Australia Post requirements, all parcels are shipped with a customs slip.

You will be sent a tracking number once your item has been shipped.

Mistaken Address

Please note, if an incorrect shipping address is given to us and the package is returned, we will re-send the order after the address is corrected and new shipping charges are paid.

Failure to collect from Post Office

If your postal service has attempted delivery and you have failed to collect your parcel from the notified pick up point, your parcel will be returned (at our expense) to Frank Ideas. In this case refunds will only be offered once we have received the returned item (NB this can take several months). Refunds will be issued minus all postage costs plus a 3% restocking fee.

We will re-send the order on your request. NB: Additional postage charges will apply. 

I want you to be excited with your purchase. If there is a problem, for some reason, please contact me because I'm sure we can work together to sort it out!

Returns are accepted, except for custom work, within 7 days of receipt. It is important that you contact me first if you need to return an item. Any item returned must be sent with tracking information.

All change-of-mind returns incur a shipping cost at the responsibility of the customer. In the event of an exchange, an additional delivery charge will be required.

A 3% restocking fee will apply to all returns and cancellations

Please return items in the same condition as you received them. Once the item has been received in original condition a refund will be issued, minus the 3% restocking fee and shipping charges. You (the buyer) are responsible for return shipping charges.

Shipping & handling fees are not refundable on returns and you must pay for return shipping. Refunds will be issued to the original form of payment only.

For detailed instructions please refer to the Return and Refund Policy in the footer at the bottom of this page.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.

We do not offer returns on final sales pieces, ends of lines, samples or Bespoke purchases.

Have a question or need some help you can contact us here - 

info@frankideas.biz

Have a question that's not answered here? Send me an email and I'll get back to you with the answer within 72 hours: rowan@frankideas.biz